Thank you for shopping at SongCraft. We appreciate your business and strive to provide you with the best personalized custom songs. However, due to the nature of our products, we have a specific refund and return policy.
1. Custom Products
All songs created by SongCraft are personalized and custom-made for each customer. As such, we do not accept returns or exchanges on any custom songs once they have been delivered.
2. Order Cancellation
If you wish to cancel your order, you must do so within 24 hours of placing the order. After this period, we will begin the production of your custom song, and cancellations will not be accepted.
3. Quality Issues
If you receive a song that is defective or does not match the specifications you provided, please contact us within 7 days of receiving your order. We will review your case and may offer a replacement or refund at our discretion.
4. Contact Us
For any questions regarding our refund and return policy, please contact us at [insert contact information]. We are here to help!
